Return & Refund Policy

We at PANSYTRACY strive to provide our customers with the best quality products and a satisfying shopping experience. However, we understand that there might be occasions where you may need to return or refund your purchase. Here are our return and refund policies to help guide you through the process:

Return Policy:

  1. Eligibility: Items purchased from our Shopify store are eligible for return within 30 days of the purchase date.
  2. Conditions: Returned items must be in their original packaging, unused, and in the same condition as when they were received. Customized or personalized items are not eligible for return.

Return Process:

  • Please contact us via email at adaradames01@gmail.com or through our online chat system to initiate the return process.
  • Provide us with your order number, the reason for the return, and whether you would like a refund or exchange.
  • We will provide you with a return shipping address and further instructions.
  • Once we receive the returned item and verify its condition, we will process your return request.

Refund Policy:

  1. Refund Amount: You will receive a full refund of the purchase price, excluding shipping costs, if the returned item meets our return conditions.
  2. Refund Method: Refunds will be issued to the original payment method used for the purchase. It may take up to 5-7 business days for the refund to reflect in your account.
  3. Exchange Policy: If you would like to exchange an item for a different size, color, or style, please contact us to initiate the exchange process. We will guide you through the steps and ensure you receive the desired item as soon as possible.

Exceptions:

  • Customized or personalized items are not eligible for return or refund.
  • Products damaged due to misuse or negligence are not covered by our return policy.

We value your satisfaction and strive to provide the best customer service possible. If you have any questions or concerns regarding our return and refund policies, please feel free to contact us at adaradames01@gmail.com or through our online chat system.