Thank you for visiting and shopping at www.pansytracy.com. Please review the following shipping policy before placing your order.

1. Order Processing Time

Orders are typically processed within 1–7 business days after payment confirmation. Processing time includes order verification, product preparation, and fulfillment arrangements.

Please note that processing time is separate from shipping and transit time. 

During periods of high order volume, supplier delays, public holidays, or other unexpected circumstances, processing may take longer than usual. If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you by email.

2. Shipping Fees and Delivery Time

Delivery times vary depending on your destination, carrier operations, customs clearance, and local delivery conditions. Any delivery timeframe provided on our website or in shipping notifications is an estimate only and is not a guaranteed delivery date unless expressly stated otherwise.

Please allow additional time for delivery during peak seasons or when unexpected disruptions occur.

3. Packaging

We take care to package your order appropriately for transit. Packaging methods may vary depending on the product's size, shape, and handling requirements.

Please inspect your order upon arrival. If your item arrives damaged or you receive an incorrect item, contact us with your order number and clear photos of the issue so we can review it and assist you.

4. Tracking Information

Once your order has been dispatched, we will send a shipping confirmation email with tracking information when tracking is available.

Please allow some time for tracking details to become active after dispatch. Tracking updates may not appear immediately and may be limited while your order is in transit or undergoing customs clearance.

5. Shipping Delays

Although we make reasonable efforts to process and ship orders promptly, delivery may be affected by circumstances such as customs inspections, severe weather, carrier disruptions, public holidays, or other events beyond our reasonable control.

If your order appears to be significantly delayed, please contact us at adaradames01@gmail.com with your order number. We will review the available tracking information and assist you where possible.

Delays outside our reasonable control do not affect any rights or remedies available to you under applicable law.

6. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges and customs procedures vary by location.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for applicable import charges that have not already been collected or included in the order total.

7. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate and complete when placing your order.

If you notice an error, contact us as soon as possible. We will do our best to help, but changes cannot be guaranteed once your order has entered processing or has been dispatched.

Additional costs arising from incorrect or incomplete shipping information may apply where permitted by law.

8. Contact Us

If you have any questions about shipping or delivery, please contact us at:

PANSYTRACY Customer Support

Email: adaradames01@gmail.com

Please include your order number when contacting us about an existing order.

Thank you for shopping with PANSYTRACY.